Backdrop Decor Guide
1. How do I know if my booking for the backdrop decor is confirmed?
Our slots and availability operate on a first-come, first-served basis. We strongly encourage you to reach out to us a month in advance. After consultation, bookings will be confirmed after you make a deposit of 50% using bank transfer, or PayNow.
2. Do you take in last minute bookings?
Yes, please WhatsApp us to confirm availability. We will do our best to accommodate your request.
3. Can I customise the package?
The set-up services are offered at a package rate and cannot be customized à la carte. While you do have the option to opt out of any unwanted items, the package price will remain the same. Please review the package details carefully for information about what is included, as some listing photos may feature the client's items (e.g., flower bouquet, cake, or decors), venue decor (such as wall decors, greenery, or carpet), or add-ons (which are not included in the package but available for an additional charge).
4. What happens after my booking is confirmed?
After making the payment, an order confirmation email will be sent to both you within 1 day. To ensure a seamless set-up process, it is important that your venue is ready for decoration at the pre-arranged set-up time. Once our team arrives, they will contact the designated contact person to begin the set-up. This will help ensure that the set-up is completed within the agreed-upon timeframe and avoid any delays or complications. We will be returning for tear down at an agreed timeframe as well.
5. Do I get to keep everything that has been set up?
Only balloons can be kept. We will be collecting all the other items back during tear down. If you’d like us to dispose off the balloons, kindly notify us in advance.
6. Do I have to pay for delivery, set up and tear down?
No! Delivery, set up and tear down are all part of our service to you.
7. What if I want to change details in my order after confirmation, eg. fonts, colours?
Please ensure to submit these requests at least 7 days before the event day, as our team will be processing orders during the event week. Any last-minute changes will be subject to availability and will incur additional charges.
8. What if there is a change in date, venue or time?
If you need to change the date, location, or time of your booking, we will do our best to accommodate your request, subject to our availability. Please make your request at least one week before the original date. Please note that we will not be held liable if we are unable to proceed due to scheduling conflicts. To avoid this, please confirm the information when order confirmation email is sent, and be present at the venue on time if the venue require your presence to grant access.
9. What are your cancellation and refund policy?
If you request a cancellation at least 1 week in advance of the event date, we will issue a full refund in the form of store credits.
If you request a cancellation less than 1 week from the original event date, we will issue a refund of 50% of store credits.
We do not offer refunds for cancellations made on the day of the event.
Store credits are transferable and can be only used for a one-time purchase. Please be aware that all store credits will expire one year from the date of issuance.
10. What happens If I lose or damage your items?
If any of the rental props are damaged or lost, the client will be responsible for compensating the full amount of the item.